Terms of Service

Last Updated: July 27, 2026

1. Overview

This website is operated by Hi Smile Apparel. By visiting our website, purchasing products, submitting a wholesale inquiry, or using our services, you agree to these Terms of Service.

Our store provides both retail and wholesale apparel products.

2. Products

We make reasonable efforts to display accurate product descriptions, colors, sizes, materials, and images.

However, product colors and measurements may vary slightly due to screen settings, photography, manual measurement, or different production batches.

We reserve the right to update, change, or discontinue products without prior notice.

3. Retail and Wholesale Orders

Retail customers may place orders directly through our website.

Wholesale customers may be subject to minimum order quantities, wholesale prices, production times, deposits, and separate shipping arrangements.

Wholesale order details confirmed through WhatsApp, email, quotation, or invoice will apply to that specific order.

4. Prices and Payment

Product prices may be changed at any time without prior notice.

Unless otherwise stated, wholesale prices do not include shipping costs, customs duties, import taxes, payment fees, or other related charges.

Orders will only be processed after payment has been successfully received and verified.

5. Order Acceptance

Submitting an order does not guarantee acceptance.

We may cancel or refuse an order due to product unavailability, incorrect pricing, suspected fraud, payment problems, shipping restrictions, or incorrect customer information.

If an order is canceled after payment, an applicable refund will be issued.

6. Custom and Wholesale Products

Customers are responsible for confirming all product details before production, including quantity, size, color, design, printing, embroidery, labels, and packaging.

Custom-made, printed, embroidered, private-label, or specially produced products generally cannot be canceled, returned, or refunded after production has started, unless there is a confirmed manufacturing defect.

7. Shipping and Delivery

Shipping and delivery times are estimates and are not guaranteed.

We are not responsible for delays caused by shipping carriers, customs inspections, weather, incorrect addresses, public holidays, or other events outside our reasonable control.

Customers are responsible for providing complete and accurate delivery information.

8. Customs and Taxes

International customers are responsible for any customs duties, import taxes, value-added taxes, clearance fees, or other local charges.

We are not responsible for packages delayed, returned, or rejected because the customer fails to pay customs charges or provide required import documents.

9. Returns and Refunds

Returns, exchanges, damaged products, and refunds are handled according to our Refund Policy.

Customers must contact us before returning any product.

Worn, washed, damaged, customized, clearance, or final-sale products may not be eligible for return unless required by applicable law.

10. Contact and Changes

We may update these Terms of Service at any time by publishing a revised version on this website.

Questions about these Terms may be sent to:

Brand: Hi Smile Apparel
Email: linpeizhu123@gmail.com
WhatsApp: +86 1996 6278 908